This Return & Exchange Policy only applies to online purchases made on our website.
We only offer online store credits.
You may return your ordered item, or notify us within 3 days of purchase, upon presentation of the invoice number, for any of the following reasons:
- You received the wrong item in your package.
- The quantity delivered is not correct.
Spoilt or oxidized wine can be exchanged within 7 days of purchase, upon presentation of the invoice number and:
- All returned wines should not be less than half a bottle.
- It is subject to an evaluation by our staff.
- We exchange the spoilt wine with a new bottle of the same wine.
We reserve the right to reject any return, exchange deemed unfit or unreasonable.
